Contact support
If you encounter issues with Toptracer products, there are different ways to reach Support depending on your role and product.
Toptracer Range operators and staff
If you’re experiencing issues with TRMS or hardware at the range:
- Log into TRMS.
- Click Support in the left menu.
- You’ll find the support email address and phone number for your region.
Important: Always include your site ID in the email subject line or mention it during your call. Your site ID is available on the Support page.
Toptracer Coach users
You can find most answers to your questions in the Toptracer Coach Help Center.
If you’re experiencing problems when using Toptracer Coach:
- Click on your initials in the top right corner in Toptracer Coach.
- Select Contact support.
- You’ll see the support email address you can use to describe your issue.
- Attach screenshots or images if relevant.
Toptracer Range players
If you’re at the range and having trouble while playing the games or with tracking at a bay:
- Speak with the range staff.
- They will escalate the issue to Toptracer Support if needed.
Toptracer Range app users
If you’re having problems with your profile or the Toptracer Range app:
- If you’re logged in to the app:
- Go to Profile → Settings (top right) → Contact us.
- Fill out the support form.
- If you’re not logged in:
- Use the support form here: Contact us.
Tips for quicker help
To help Support resolve your issue faster, always include:
- When – does the issue happen at a specific time, after a certain action, or during an event?
- Where – is it limited to certain bays, devices, or parts of the range, or is it range-wide?
- What – provide details about your setup: device type, operating system, browser, or app version number.
- How – describe exactly what happens. Share screenshots, photos, or videos if possible.
The more context you provide, the easier it is for Support to identify and resolve the issue quickly.