Network Switch Status Guide

Your Toptracer installation includes one or more network switches.

Switches connect cameras, screens, and servers together.

There may be:

• A Main Switch (located in the server cabinet)
• One or more Remote Switches (located near screens or cameras)

Step 1 – Check the Power Light

Look for a Power LED on the switch.

🟢 Green or ⚪️ White

The switch is powered on. No action needed.

⚫️ No Light

The switch is not receiving power.

Check:

• Power cable is firmly connected
• The wall outlet has power

If the switch still has no power → Contact Support.

Step 2 – Check the Network Port Lights

Each connected cable has a small LED next to the port.

🟢 Green or 🟠 Amber Light

The port has an active connection.

If devices are working normally, no action is needed.

If a device is offline:

• Reseat the network cable at the switch.
• Reseat the cable at the connected device.
• Wait 1–2 minutes and monitor the light to see if the colour changes to green.

⚫️ No Light

The port is not detecting a connection.

• Reseat the cable at both ends.
• Check for visible cable damage.

If the port light does not return → Contact Support.

Step 3 – Multi-Switch Installations

If your site has more than one switch:

1. Check that the Main Switch (in the server cabinet) has power.
2. Check that the cable connecting the Main Switch to the Remote Switch has an active LED on both ends.
3. Confirm the Remote Switch also has power.

If any switch does not have power or link lights → Contact Support.

Step 4 – Restart the Switch

If devices remain offline after checking power and cables:

1. Unplug the switch power cable.
2. Wait 10 seconds.
3. Plug it back in.
4. Allow several minutes for devices to reconnect.

If the issue continues → Contact Support.

Power-over-Ethernet (PoE)

Some switches provide power to cameras or wireless access point through the network cable.

If a connected device has no power:

1. Check that the switch is powered on.
2. Confirm the network cable is securely connected.
3. Look for a light next to the PoE port (if available).

If the device still has no power → Contact Support.